Retum & Exchanges

Watch Refund, Exchange, and Repair Policy

We value our customers and are committed to providing the best shopping experience. To ensure you are satisfied with your watch purchase, we have established the following return, exchange, and repair policy:

1. Refund Policy

Eligibility

You may return your watch within 14 days of the original purchase date if the following conditions are met:

The watch is in its original, unworn condition.

All tags, stickers, and protective cases are intact.

(If the protective case has been removed, we regretfully deny your request as this violates our return and exchange policy.)

The watch comes with its original packaging, including the box and instruction manual.

Please provide valid proof of purchase (receipt or order confirmation).

Refund Process

Please contact our Customer Service team to initiate the return process. Please share a photo or video of your watch with us.

Once your request is approved, please carefully package the watch and all accompanying items and return them to us using tracked and insured shipping. (Please use local courier or EMS delivery only.)

Once we receive and inspect the returned watch and confirm it's eligible for return, we will process your refund within 5 business days. The refund will be issued via your original payment method.

2. Exchange Policy

Eligibility

You may exchange your watch for another watch within 30 days of the original purchase date if you meet the following conditions:

The watch is in its original, unworn condition.

All tags, stickers, and protective cases are intact.

(If the protective case has been removed, we regretfully decline your request as this violates our return and exchange policy.)

The watch comes with its original packaging, including the box and instruction manual.

Please provide valid proof of purchase (receipt or order confirmation).

Exchange Process

Please contact our Customer Service team to initiate the exchange process and specify the watch you would like to exchange.

Once approved, please carefully package your watch and all accompanying items and return it to us using tracked and insured shipping. (Please use only local couriers or EMS.)

Once we receive and inspect the returned watch and confirm that it meets our exchange requirements, we will ship your requested replacement watch to you. Any price difference will be charged or refunded accordingly.

3. Warranty and Repair Policy

Warranty

All watches sold come with a 2-year limited warranty. This warranty covers manufacturing defects and malfunctions under normal use. The warranty does not cover damage caused by accident, misuse, or unauthorized repairs.

Repair Process

If your watch requires repair within the warranty period, please contact our Customer Service Team for instructions.

If your watch is out of warranty, we offer a repair service for a fee. Please contact us for a repair quote and further instructions.

Please carefully package your watch and return it to us using a tracked and insured shipping method. Please use only local couriers or EMS.

Upon receipt of your watch, we will assess the repair needs and provide you with an estimated repair time and cost (if applicable).

The repair will be performed by our qualified watch technicians, and the watch will be returned to you in perfect condition. Please note that these policies are subject to change, and terms and conditions may vary. We encourage you to visit our official website or contact our customer service team for the latest information and specific instructions regarding returns, exchanges, and repairs. Your satisfaction is our top priority, and we are always ready to answer any questions or concerns you may have regarding your watch purchase.